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Overview

The Monitor360 desktop app runs on each employee’s computer and records the activity that appears in the web console. To install it and link it to a user, see Download & Install. How the app behaves depends on the tracker mode the admin sets.

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Silent mode

In Silent mode there is nothing for the employee to do. The app runs in the background with no window, tray icon, or dock icon.
  • Tracking starts automatically when the computer starts
  • The app checks in with Monitor360 at a regular interval. It picks up new settings and restarts tracking if it has stopped, for example after idle time was discarded
  • If Track Outside Shift Hours is off, tracking stops outside the user’s shift and resumes when the shift starts

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Manual mode

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The main window

The window shows Time Tracked Today, the current project and task, and a Start Working / Stop Working button.
  • Projects - lists the projects the employee is a member of, with time spent today. Click a project’s play button to start the timer without a task
  • Tasks - lists tasks for the selected project, or for All Projects. Click a task (or its play button) to start the timer on it. Click it again to stop
  • Search tasks by title, or click Refresh to fetch the latest projects and tasks
  • Click Add to create a task in the selected project
  • Click the check mark next to a task to mark it complete
Switching to another task while the timer is running moves the timer to the new task.

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Shift reminder

If the employee has been active for more than 5 minutes during their shift but the timer is not running, the app shows a Timer Not Running reminder with these options:
  • Start Timer
  • Don’t remind for 1 hour
  • Don’t remind again today
  • Dismiss

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Tray / menu bar menu

Right-click (Windows, Linux) or click (macOS) the Monitor360 icon: On macOS, the menu bar icon changes to show whether the timer is running.

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Idle time

When there is no keyboard or mouse input for the Idle after period, the app marks the time since the last input as idle.
  • If Keep Idle Time is On, the timer keeps running and the idle time is kept, shown as idle
  • If it is Off, the timer stops and the idle time is discarded. In Silent mode tracking restarts automatically when user becomes active again. In Manual mode the employee starts the timer again
  • Idle stretches of more than 8 hours are always discarded and the timer is stopped

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What the app records

  • Activity - whether the user is actively using the keyboard and mouse. The app does not record what is typed
  • Applications and websites - the applications and websites in use, if Track Apps is on
  • Screenshots - periodically, based on the screenshot interval, with optional blur
  • USB and website events - if USB detection, USB prevention, or the Website Blocker are configured
Tracking continues while the device is offline, and the data syncs once the connection is back.

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Diagnostics

The diagnostics screen shows important information about the device and the app. It helps debug a device that is having trouble tracking or sending data. It is protected by a PIN, and an admin or IT Team member unlocks it with App Diagnose PIN in the profile menu. Contact your administrator or Monitor360 support if you need to use it.

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Permissions

The app needs these to work: If anything is missing, the app shows a System Permissions screen. Click Open Settings (or Install for the daemon), allow the prompts, then click Check Again. See Troubleshooting if a permission will not stick.

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Updates

The app checks for updates automatically and shows a progress dialog while downloading. Employees can also use Check for updates in the tray menu. Admins can find devices on old versions in the Device Report and use Fix or Fix All to trigger an update remotely.