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Start with the Device Report. It lists inactive devices, outdated apps, missing permissions, unassigned devices, low storage, and long uptime in one place, with Fix buttons where a remote fix exists. Device Events also records permission changes, clock problems, and tampering.

Device and setup

Unassigned devices, permissions, inactive devices, and outdated apps.

Tracking

Missing time, idle, Activity %, projects, websites, and screenshots.

Blocking

Websites or USB devices that aren’t blocked.

Web console

Missing pages and Live Tracking streams.

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Still stuck?

Click Upload Logs on the user’s Tracker Settings tab, then use Need Help in the profile menu to contact support.