Skip to main content

​
Settings changes have not reached the device

Devices pick up new settings every couple of minutes while online. To apply them right away, click Push Settings on the user’s Tracker Settings tab.

​
Some time is missing

Common reasons:

​
A user shows as idle while working

Idle means no keyboard or mouse input. Reading, calls, and presentations can look idle. Increase the Idle after time for that user, or keep idle time so it still counts toward total time.

​
Activity % looks low

Activity % reflects keyboard and mouse input, not productivity. Roles with a lot of reading or meetings naturally score lower. See Metric Definitions.

​
Time shows under no project

Silent mode does not record a project or task. To track time by project, use Manual mode so employees pick a task. See Tracker Mode.

​
Websites are missing or show as the browser name

  • Check that Track Apps is on
  • On macOS, allow Monitor360 to control each browser if asked. If websites still don’t appear, contact support

​
Screenshots are missing

  • Screenshots are only taken while the tracker is running, at a random time within each interval
  • On macOS, check the Screen Capture permission
  • If the image is unreadable, check the Blur Screenshots level
  • Check Device Events for Screenshot Deleted events

​
Productivity numbers look wrong

Time in apps or websites with no classification counts as Neutral. Set levels on the Applications page or add grouping rules. Rules are checked in priority order, so a broader rule with a lower priority number can override a specific one.

​
Times are off by hours

Make sure the computer’s date, time, and timezone are set automatically. Clock problems are also recorded as Device Time Mismatch in Device Events.