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Overview

These definitions apply everywhere metrics appear: the Dashboard, custom dashboard widgets, Reports, Time & Activity, Timelines, Time Sheets, and email reports.

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Time metrics

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Example

A user’s tracker runs from 9:00 to 17:00 (8 hours). They step away for 45 minutes with idle time kept.
  • Total Time = 8h 0m
  • Idle Time = 0h 45m
  • Active Time = 7h 15m

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What counts as a day

A day runs from the Day Starts At time of the user’s shift, not always from midnight. With Day Starts At set to 06:00, work from 22:00 to 03:00 belongs to the day it started on. On the Dashboard, before your shift’s Day Starts At time has passed, “today” also includes yesterday.

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Activity percentage

Activity % measures how much of the active time had keyboard or mouse input.
  • Each second counts once, whether it had one key press or fifty
  • Monitor360 counts input. It does not record which keys were pressed
  • Keyboard % and Mouse % use the same formula with only keyboard or only mouse input
  • Idle time is excluded, so a long break does not lower Activity %
For example, 7h 15m of active time with input in 5h 48m of it gives 80%.
Activity % is not a productivity score. It shows how much input there was, not whether the work was productive. For that, see Productivity.
Reading, video calls, and meetings often have little input, so 100% is not expected. Compare a user’s Activity % over time, or against similar roles, rather than against a fixed target.

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Productivity

Every application and website is classified as Productive, Neutral, or Un-Productive. Classification comes from, in order:
  1. Application or Website Grouping Rules, by priority
  2. The application’s level on the Applications page
  3. Otherwise, Neutral
Browsers are classified by the website (tab title), not by the browser itself. If Track Apps is off, all time counts as Neutral.

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Time sheets

A time sheet entry is one continuous work session on one project and task. Sessions shorter than 5 seconds are ignored. Time tracked in Silent mode has no project or task, and appears as untracked time in project reports.

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Live status