> ## Documentation Index
> Fetch the complete documentation index at: https://docs.monitor360.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Device and Setup

> Fix problems installing, assigning, and keeping the desktop app running

## The app says "Device Not Assigned"

The device is registered but not linked to a user yet.

1. Note the **Device ID** shown in the app
2. In the web console, go to **Devices**, find that ID, and click **Assign**. See [Assign Device to User](/devices/assign)
3. In the app, click **Check Again**, then restart the computer

## I don't know my workspace subdomain

The subdomain is the first part of your console address. For `my-inc.on.monitor360.io`, it is `my-inc`. Ask your administrator if you are unsure.

## Missing permissions

On macOS, the app needs **Accessibility** and **Screen Capture**. On all platforms it needs the **Daemon Process**.

1. In the app's **System Permissions** screen, click **Open Settings** next to the missing permission, or **Install** for the daemon
2. Turn Monitor360 on in System Settings. For the daemon, allow both prompts
3. Click **Check Again**. If the status does not update, wait a few seconds and check again

If a macOS permission still shows as missing, turn Monitor360 off and on again in **System Settings → Privacy & Security**, then restart the app.

If [Device Events](/devices/device-events#permissions) shows **Automation Permission Not Granted**, open **System Settings → Privacy & Security → Automation** on the device and turn on the listed apps under Monitor360.

Admins can see missing permissions in the [Device Report](/reports/device) and on the user's [Tracker Settings tab](/users/edit-user#tracker-settings). **Fix** opens the right settings page on the device, but someone at the device has to approve it. Permission changes are also recorded in [Device Events](/devices/device-events#permissions).

## The device shows as inactive or has a stale "Last Ping"

The tracker has not checked in recently. Check that:

* The computer is on and connected to the internet
* The app is running. In Manual mode it should appear in the tray or menu bar
* On Windows, antivirus software is not blocking it. Contact support for the folders to add to your antivirus exclusions

From the web console, try **Re-launch App** on the user's Tracker Settings tab.

## The app is out of date

Use **Fix All** in the Device Report's **Outdated App** section, **Check for Updates** on the user's Tracker Settings tab, or **Check for updates** in the app's tray menu.

## Device Events show tampering

**Log File Tampered**, **Folder Recreated**, and **Screenshot Deleted** events mean Monitor360's local files were changed or deleted on the device. Talk to the user, and check that nothing else on the computer (such as a cleanup tool) is deleting files. See [Device Events](/devices/device-events#tampering).


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